Privacy Policy

Privacy Policy
Last updated: October 2026 Everland Communities Pty Ltd (ABN 53 667 168 756) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Everland Communities, including through our website, enquiries, events and marketing communications.

Personal information we collect

The information we collect depends on how you interact with us and may include:

• Your name, email address and phone number
• Your suburb, postcode or location
• Information provided when registering your interest in an Everland community
• Preferences relating to homes, community facilities, lifestyle and anticipated moving dates
• Information provided through enquiries, surveys, questionnaires, competitions or event registrations
• Correspondence and other communications with us
• Website usage information, including IP addresses, browser types, device information and pages visited.

We generally collect personal information directly from you when you complete a form on our website, contact us, register for an event, participate in a survey or otherwise communicate with Everland Communities.

How we use your information

We may use your personal information to:

• Respond to enquiries and requests for information
• Provide information about Everland Communities and individual community locations
• Keep you informed about community planning, home releases, events, construction progress and other updates
• Manage registrations of interest, events, surveys and competitions
• Better understand the preferences and needs of prospective residents
• Improve our communities, services, website and communications
• Undertake marketing and advertising activities
• Meet legal and regulatory obligations.

Where you have subscribed to receive marketing communications, you can unsubscribe at any time using the link provided in our emails or by contacting us directly.

How we store and manage your information

Everland Communities uses third-party technology platforms to manage personal information and communicate with prospective residents. These include:

• Property Shell: Our customer relationship management (CRM) platform, used to manage enquiries, registrations of interest, contact details and communications.
• MailerLite: Our email marketing platform, used to distribute newsletters, community updates, event invitations and other marketing communications.

We may also use trusted service providers for website hosting, digital marketing, analytics, research and other business operations. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information is retained for as long as reasonably necessary for our business activities or as required by law. When no longer required, we take reasonable steps to securely destroy or de-identify it.

Disclosure to third parties

We may share personal information with related companies, employees, representatives and trusted service providers where reasonably necessary to operate our business or provide information and services you have requested. This may include CRM providers, email marketing platforms, website hosting providers, marketing agencies, IT service providers and professional advisers. We may also disclose personal information where required or authorised by law. We do not sell your personal information.

Overseas storage and processing

Some of the technology providers used by Everland Communities may store or process personal information outside Australia. Property Shell advises that its CRM hosting servers are located in Australia, although certain supporting services may involve overseas processing. MailerLite and its service providers may process personal information in countries outside Australia, including the United States and countries within Europe. Where overseas processing occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Website cookies and analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure the effectiveness of our marketing. These technologies may collect information such as your IP address, browser type, device information, pages visited and interactions with our website. We may use third-party analytics and advertising services to help us understand website usage and deliver relevant marketing communications. You can adjust your browser settings to control or disable cookies, although some website features may not function as intended.

Marketing communications

If you register your interest in an Everland community or subscribe to our updates, we may contact you with relevant information about communities, homes, events, construction progress and other news. Our email communications are managed through MailerLite and may include tracking of email opens and link clicks to help us understand engagement and improve our communications. You can opt out of marketing emails at any time by selecting the unsubscribe link included in our communications. You may also contact us directly to request that we stop sending marketing communications.

Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may need to verify your identity before providing access. Where practicable, you may deal with us anonymously or using a pseudonym, although we may require certain personal details to respond to enquiries or provide particular services.

Privacy enquiries and complaints

If you have any questions or concerns about how your personal information has been handled, please contact us. We will review your enquiry or complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Website: www.oaic.gov.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations. The latest version will be published on this website.

Contact us

Everland Communities Pty Ltd ABN 53 667 168 756 Suite 204, 28 Station Street Cottesloe WA 6011 Western Australia Email: marketing@everlandcommunities.com.au Website: www.everlandcommunities.com.au